Making great bus journeys
A great bus journey – what do passengers want and why it is important?
Passengers want their...
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17 November 2016
The number of passengers claiming the compensation they are owed has almost trebled – but is still less than half of all those eligible.
In 2013 we found that almost nine in 10 of passengers eligible for compensation for delays, did not claim. This time we spoke to over 7000 passengers and found that the number claiming compensation has increased to 35 per cent.
This research by Transport Focus in partnership with the Department for Transport and the Office of Rail and Road found:
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